This policy explains, in plain terms, what Indonesia Seaplane collects when you send an enquiry, why we collect it, and who sees it. We are an independent coordination desk operated by Juara Holding Group (est. 2015) — not an airline or aircraft operator — and we only pass your details to the licensed partner needed to quote your trip. As of September 2026, this is the current version; it changes as our tools or partners change.
What information do we collect?
We collect information only when you actively give it to us — through a website enquiry form, WhatsApp message, or email. We do not require account creation and we do not collect payment card details on this site.
| Data category | Examples | Collected when |
|---|---|---|
| Identity & contact | Full name, phone/WhatsApp number, email address | Enquiry form, WhatsApp, email |
| Trip details | Preferred route or destination, travel dates, number of passengers | Enquiry form, WhatsApp, email |
| Passenger weight & baggage | Approximate weight per passenger, luggage weight/count | Follow-up message once an operator is identified |
| Communication content | Messages, photos or documents you send us | WhatsApp, email threads |
| Technical/analytics data | IP address, browser type, pages viewed, referring site | Automatically, via cookies/analytics on this site |
Passenger weight is asked for a specific operational reason: seaplanes and amphibious aircraft such as the Cessna Grand Caravan and DHC-6 Twin Otter operate under strict weight-and-balance limits, and operators cannot issue an accurate charter quote — or confirm a flight is safe to fly — without it. We only ask for weight once a specific route enquiry is underway.
Why do we process this information?
We process your data for one narrow purpose: coordinating a quote and, if you proceed, a booking with a licensed operator, resort, or ground-transfer partner. Specifically, we use it to:
- Identify which licensed AOC-135 operator, resort, or transfer partner can realistically serve your requested route and dates.
- Forward your enquiry details so that party can prepare an accurate price and aircraft/weight allocation.
- Reply to your questions about routes, the 2025 study’s eight regional hub airports, or how seaplane travel works in Indonesia.
- Keep an internal record of enquiries so our desk can follow up without asking you to repeat information.
We do not use your data for automated profiling, credit scoring, or any decision that produces legal effects on you.
Who do we share it with?
Juara Holding Group is a broker and coordination desk, not the operator of any aircraft. That means sharing is limited by design.
| Recipient | What they receive | Why |
|---|---|---|
| The licensed operator, resort, or transfer partner you are enquiring about | Name, contact details, trip dates, passenger count, passenger weight | To prepare and issue your quote directly |
| Payment processors or booking tools we use internally | Only what is needed to log an enquiry — never full card numbers | Internal record-keeping |
| Analytics providers (e.g., website traffic tools) | Anonymised or pseudonymised browsing data | To understand which pages are useful |
| Law enforcement or regulators | Only if legally compelled | Legal compliance |
We do not sell personal data. We do not share your details with operators, resorts, or partners unrelated to the specific enquiry you raised, and we never publish your name, contact details, or trip information on this site or elsewhere without your separate consent.
How long do we keep your data?
We keep enquiry and booking-coordination records for as long as reasonably needed to handle your enquiry, resolve any follow-up questions, and meet basic accounting or dispute-resolution needs — typically no longer than a few years after your last contact with us, unless you ask us to delete it sooner or a legal obligation requires longer retention. Once an operator or resort has its own copy of your booking data, their retention is governed by their own policy, not ours.
Do we use cookies and analytics?
This site uses standard website analytics (such as page-view and traffic-source tracking) and may use functional cookies to remember basic preferences. These tools help us see which routes and content pages visitors actually read — they do not build advertising profiles for third-party ad networks. You can block or delete cookies in your browser settings at any time; the site will still function, though some preferences may not be remembered.
What rights do you have over your data?
Indonesia’s Personal Data Protection Law (Undang-Undang No. 27 Tahun 2022, “UU PDP”) gives individuals rights over how their personal data is collected and used, and sets obligations on data controllers like Juara Holding Group to process data lawfully, transparently, and only for a stated purpose. In line with UU PDP, and as good practice for visitors from jurisdictions covered by the EU’s General Data Protection Regulation (GDPR), you can ask us to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated details.
- Delete your data, where we have no legal or contractual reason to keep it.
- Restrict or object to certain processing, such as marketing follow-ups.
- Withdraw consent at any time for anything based on consent, without affecting anything already done before that withdrawal.
To exercise any of these rights, contact bd@juaraholding.com or WhatsApp +62 811-3941-4563. We will respond directly and confirm what action we have taken. If you are contacting us from the European Economic Area, the UK, or another jurisdiction with its own data protection authority, you also retain the right to lodge a complaint with your local regulator.
How does booking and liability actually work?
Because Juara Holding Group arranges services through licensed operators rather than operating aircraft itself, it’s worth being explicit here too: the contract for carriage, the safety certification, and the liability for the actual flight sit with the operator holding the AOC (Air Operator Certificate) — such as those flying under CASR Part 121/135 rules — not with our coordination desk. We are not a licensed financial, legal, or tax adviser, and nothing on this site constitutes such advice. Quotes we relay are indicative until the operator confirms them directly with you; weather minima, sea state, and water aerodrome certification status (per Directorate General of Civil Aviation rules) determine whether any specific flight proceeds on the day.
Does this policy cover children’s data?
This site and our enquiry channels are intended for adults arranging travel, including on behalf of family members. We do not knowingly collect personal data directly from children. Passenger details for minors traveling as part of a group are provided by the adult making the enquiry, solely for weight-and-balance and booking purposes.
How will you know if this policy changes?
We will update the “as of” date at the top of this page whenever this policy changes. We recommend checking back before sending a new enquiry if some time has passed since your last visit.
How do you contact us about privacy?
For any question about this policy, a data request, or a correction, reach the Indonesia Seaplane desk (operated by Juara Holding Group) at bd@juaraholding.com or WhatsApp +62 811-3941-4563. Please include enough detail (your name and the enquiry date, if known) so we can locate your records quickly.